Terms of Service

Last updated: 30 October 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern purchases from feelfem.com (the “Site”) and your use of the Site’s content and services.

In these Terms, “feelfem”, “we”, “us”, and “our” refer to the business providing the Site and supplying your order.

Please read these Terms before placing an order. Our Shipping Policy, Refunds & Cancellations Policy, and, for subscription purchases, Subscription Policy provide additional information about your purchase. Our Privacy Policy explains how we handle personal information.

Nothing in these Terms excludes or limits mandatory consumer rights.

2. Product Information and Health Disclaimer

feelfem sells dietary supplements. Information on the Site is provided for general product information and is not personalised medical advice.

Our products are not offered as a substitute for medical diagnosis, treatment, or professional advice. Never disregard professional medical advice or delay seeking it because of information on the Site.

Before using a supplement, consult a qualified healthcare professional where appropriate, particularly if you:

• Are pregnant, planning to become pregnant, or breastfeeding.

• Are under 18.

• Take prescription or over-the-counter medication.

• Have an existing medical condition.

• Have known allergies or sensitivities.

• Are scheduled for surgery.

Review the ingredients, directions, and warnings on the product page and packaging before use. Follow any product-specific age restrictions and instructions.

Do not exceed the recommended daily dose. Supplements should not replace a varied, balanced diet and a healthy lifestyle. Keep products out of reach of children.

If you experience an adverse reaction, stop using the product and seek appropriate medical advice.

These statements do not limit our responsibility for product safety, accurate descriptions, or any rights you have under applicable law.

3. Individual Results

Individual experiences and results vary.

Testimonials, reviews, and customer experiences do not guarantee that you will achieve the same results. Outcomes may depend on factors such as health status, diet, consistency of use, and individual circumstances.

This does not reduce our obligation to ensure that product descriptions and advertising claims are accurate, supported, and not misleading.

4. Products and Availability

Products are subject to availability.

We may change or discontinue products for future purchases. If we cannot supply an item you have ordered, we will contact you and refund any payment for items we cannot provide. We will not substitute a materially different product without your agreement.

Product images are illustrative. Minor packaging differences may occur, but supplied goods must correspond with their description and comply with applicable legal requirements.

If we discover a material error in a description relevant to your order, we will explain it and offer an appropriate resolution rather than treating the error as automatically binding on you.

5. Prices, Shipping, and Payment

Currency

Prices are displayed and charged in US dollars (USD).

Your bank or payment provider may apply currency conversion or foreign transaction fees. These fees are determined by that provider.

Applicable taxes are included or separately disclosed before you complete your purchase, as required by law.

Shipping charges

Standard shipping costs $4.99 USD for orders below $41 USD.

Orders of $41 USD or more qualify for free standard shipping.

Applicable shipping charges are shown before you complete checkout. Any shipping charge for a subscription renewal is included in the total disclosed for that renewal.

Further delivery information is provided in our Shipping Policy. Any applicable import charges are addressed there and remain subject to applicable law.

Payment

We accept the payment methods displayed at checkout, which may include card payments, supported digital wallets, and PayPal.

Payment is taken when you place an order. Subscription renewals are charged as described in Section 6.

Payments are processed by payment providers. We do not store full payment card details on our own systems.

Price changes and errors

Price changes apply to future purchases and do not alter confirmed orders. Existing subscription product prices are protected as described in Section 6.7.

If we identify a pricing error before accepting your order, we will contact you with the correct price. You may choose to proceed at that price or cancel for a full refund.

We will not charge an increased price without your agreement. Any action concerning an already accepted order will remain subject to your contractual and statutory rights.

6. Subscriptions

6.1 How subscriptions work

By selecting a subscription at checkout, you authorise recurring charges for your selected plan until you cancel.

Your first payment is taken at checkout. Future payments follow the delivery interval disclosed when you subscribe.

One bottle provides a 30-day supply when used as directed.

6.2 Plans and prices

Plan	Product price per delivery	Delivery and billing interval
1 bottle	$34.99 USD	Every 30 days
2 bottles	$49.99 USD	Every 60 days
3 bottles	$58.99 USD	Every 90 days

These are product prices before any applicable shipping charge. The shipping rules in Section 5 apply.

The plan, recurring payment amount, applicable shipping, and billing interval are disclosed before you complete your subscription purchase.

6.3 No minimum term

Subscriptions have no minimum term.

You are not required to purchase a second delivery or complete a minimum number of renewals.

You may cancel future renewals, subject to the processing deadline in Section 6.4.

6.4 Cancelling a subscription

You can cancel through your customer account or by emailing info@feelfem.com.

For email requests, include your order number or the email address associated with your subscription.

Cancel at least 48 hours before your next scheduled renewal to stop that renewal.

A request received less than 48 hours before renewal may not stop the upcoming order if processing has begun. Contact us promptly and we will try to help.

For requests submitted by email, we aim to confirm cancellation within 24–48 hours. The time we receive your request determines whether you met the notice period; a delay in our response does not make a timely request late.

Cancellation stops future renewals. It does not automatically cancel an existing order or refund previous deliveries.

Your statutory cancellation and refund rights remain unaffected.

6.5 Pausing, skipping, and changing a plan

You can pause your subscription, skip a delivery, or change your plan through your customer account or by emailing info@feelfem.com.

Make changes at least 48 hours before your next scheduled renewal for them to apply to that renewal.

Any resulting change to the product quantity, price, shipping charge, or billing interval will be shown or communicated before the change is confirmed.

6.6 Failed payments

If a renewal payment fails, we retry payment:

• 3 days after the initial failed payment.

• 7 days after the initial failed payment.

• 14 days after the initial failed payment.

We notify you by email after each unsuccessful attempt so you can update your payment details.

If the third retry is unsuccessful, we cancel the subscription automatically and make no further renewal charges under that subscription.

6.7 Price protection

Existing subscribers retain their agreed subscription product price for as long as their subscription remains active and uninterrupted.

If you cancel and later subscribe again, the product price available at the time of the new subscription applies.

If a subscription is cancelled following unresolved payment failures, a later subscription starts at the then-current price.

Restarting a subscription does not create a minimum term or a requirement to purchase a second delivery.

6.8 Included e-book

Any complimentary e-book supplied with your subscription is yours to keep after cancellation.

6.9 Subscription refunds

Your first subscription order may qualify for our 30-Day Money-Back Guarantee, subject to the conditions in our Refunds & Cancellations Policy.

Subscription renewal orders are excluded from that voluntary guarantee. Dispatched renewal orders are not eligible for voluntary change-of-mind refunds.

These exclusions do not affect statutory cancellation rights or remedies for faulty, damaged, incorrect, or misdescribed products.

Further subscription details are provided in our Subscription Policy.

7. Order Acceptance

Submitting an order is an offer to purchase. An automated order acknowledgement confirms receipt of your order; it does not by itself confirm acceptance.

Unless we expressly accept your order earlier, acceptance occurs when we send your shipping confirmation. This does not affect rights that arise earlier under applicable law.

Before acceptance, we may decline an order for a reasonable reason, including:

• Suspected fraud or unauthorised payment.

• Unavailability of the product.

• A delivery destination we do not serve.

• A material pricing or listing error.

• Evidence of misuse of a promotion.

• Quantities reasonably indicating an unauthorised commercial purchase.

We will notify you where reasonably possible. If we decline an order after taking payment, we refund the payment.

We will not treat the legitimate exercise of refund, complaint, or consumer rights as abuse.

8. Returns and the 30-Day Money-Back Guarantee

Our voluntary guarantee applies to your first order only, including a first subscription order.

To request a return under the guarantee, contact info@feelfem.com within 30 calendar days after delivery.

Products must be unopened, unused, and have their original safety seals intact. Bundles must be returned complete and unopened.

The 30-day deadline applies to notifying us of your return request. The parcel does not need to arrive back within those same 30 days.

The guarantee does not cover repeat purchases, subscription renewals, or products opened for trial.

Return shipping for an eligible change-of-mind return is the customer’s responsibility. Different rules apply to faulty, damaged, or incorrect goods and where required by law.

See our Refunds & Cancellations Policy for the complete process, shipping-cost treatment, and refund timeframes.

Our voluntary guarantee is additional to your statutory rights and does not replace or restrict them.

9. Promotions and Discount Codes

Promotion-specific conditions, including eligible products, minimum spend, and expiry dates, are stated with the offer.

Unless the offer states otherwise:

• Only one discount code may be used per order.

• Codes cannot be combined.

• Codes have no cash redemption value.

• Codes may not be sold or transferred contrary to the offer’s conditions.

We may reject a discount or decline an unaccepted order where there is reasonable evidence that the offer’s stated conditions have been deliberately circumvented.

We will not retroactively remove a valid discount from an accepted order simply because we decide to end the promotion.

10. Personal Use and Resale

Our store is intended for personal consumer purchases. Commercial distribution or resale arrangements require our prior written agreement.

We may apply reasonable quantity limits or decline unaccepted orders that appear to be commercial purchases.

We cannot verify the authenticity, storage conditions, or handling of products purchased from an unauthorised seller. Our voluntary first-order guarantee applies to purchases directly from feelfem.

Nothing in this section removes any rights you may have against a seller, manufacturer, or other responsible party under applicable law.

11. Intellectual Property

The Site’s branding, text, images, videos, designs, and other protected materials belong to us or our licensors.

You may access and use the Site for personal shopping and other lawful purposes. Except where permitted by law or with the relevant rights holder’s permission, you must not copy, reproduce, distribute, or commercially exploit protected materials.

You must not use feelfem branding in a way that misleadingly suggests an endorsement, partnership, or affiliation.

Nothing in these Terms claims ownership of rights that are not legally protected or restricts uses permitted by applicable law.

12. Reviews and Customer Content

Your content

If you submit a review, photograph, video, or other content directly to our Site or through a submission process we provide, you confirm that:

• It reflects your genuine experience where presented as a review or testimonial.

• You own it or have permission to submit it.

• It does not unlawfully infringe another person’s rights.

• It is not misleading, unlawful, threatening, or spam.

You retain ownership of your content.

Permission to display submissions

By submitting content for publication on our Site, you give us a non-exclusive, royalty-free permission to host, display, and make technical formatting changes to it for that purpose.

We may allow service providers to process the content as necessary to operate the review or publication service. We will not materially change the meaning of your review.

We will obtain separate permission before using your submitted content, name, photograph, or likeness in paid advertising, promotional campaigns, or packaging, unless you have already granted that permission under a separate agreement.

Merely tagging us or posting on your own social media account does not grant us unrestricted advertising rights.

You may contact info@feelfem.com to request removal of content you submitted. We will assess and respond to the request, taking account of applicable rights and any separate agreement.

Moderation

We may remove or decline content that is unlawful, fraudulent, abusive, irrelevant, infringes rights, or exposes private information.

We do not suppress genuine reviews merely because they are negative. Any moderation must not create a misleading impression of customer feedback.

13. Advertising and Marketing

Our marketing may use illustrative imagery, AI-assisted or AI-generated material, actors, models, or dramatisations.

Such material must not be presented misleadingly as an authentic customer experience or verified product result. Where disclosure is required to avoid misleading customers or comply with law, we provide it.

Testimonials must reflect genuine experiences. Product and performance claims remain subject to applicable advertising requirements regardless of how the content is produced.

14. Affiliates and Influencers

We may work with affiliates, influencers, and other partners who receive payment, commission, or complimentary products.

We require relevant commercial relationships to be disclosed in accordance with applicable advertising rules.

Partners must not make unsupported or misleading claims about our products. Nothing in these Terms excludes any responsibility we have under law for advertising carried out on our behalf.

15. Customer Accounts

You must provide accurate information needed to process your order and keep relevant account details up to date.

Take reasonable steps to protect your login credentials and notify us promptly if you suspect unauthorised access.

We may temporarily restrict an account where reasonably necessary to investigate fraud, protect security, or address a serious breach of these Terms. Where appropriate, we will explain the reason and provide an opportunity to resolve the issue.

Restricting an account does not remove your rights concerning paid orders, refunds, or subscription cancellation. You can contact info@feelfem.com if you cannot access account functions.

You are not automatically responsible for unauthorised activity simply because it occurred through your account.

16. Acceptable Use

You must not:

• Use the Site unlawfully.

• Attempt unauthorised access to accounts, servers, or connected systems.

• Introduce malicious software or harmful code.

• Interfere with the Site’s security or operation.

• Impersonate another person.

• Collect other customers’ personal information without lawful authority.

• Use automated tools in ways that bypass access restrictions, compromise security, or materially disrupt the Site.

Any restriction of access will be proportionate to the issue and subject to your applicable rights.

17. Third-Party Services and Links

The Site may link to services or websites operated by third parties. Their own terms and privacy practices may apply.

A link does not by itself mean that we endorse the third party or control its content.

This does not limit our responsibility for providers acting on our behalf or any other obligation imposed by law.

18. Site Availability

We take reasonable care in operating the Site but cannot promise uninterrupted availability.

Maintenance, technical problems, or external events may temporarily affect access. If an interruption prevents you from managing an order or subscription, contact info@feelfem.com.

A website interruption does not remove your rights relating to an existing purchase or excuse an obligation that applicable law requires us to fulfil.

19. Liability and Consumer Rights

We remain responsible for losses for which we are legally liable, including losses arising from a breach of contract or a failure to use legally required care.

We do not exclude or limit liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Product safety obligations that cannot be excluded.

• Mandatory consumer guarantees or remedies.

• Any other liability that cannot lawfully be excluded or limited.

These Terms do not impose an automatic liability cap equal to your order value or require you to reimburse all claims or legal expenses merely because you use the Site.

Australia

Where Australian Consumer Law applies, your statutory consumer guarantees remain in force. Available remedies depend on the nature of the failure and may include a refund, replacement, repair, and compensation where required by law.

New Zealand

Where the Consumer Guarantees Act 1993 applies, your rights and remedies under that Act remain unaffected.

United Kingdom and Canada

Applicable mandatory consumer rights, including rights concerning product quality, descriptions, delivery, cancellation, and remedies, remain unaffected.

20. Complaints and Disputes

Please contact info@feelfem.com with your order details and a description of the issue so we can try to resolve it.

You do not have to give up any right to contact a regulator, use an available dispute-resolution process, or bring legal proceedings.

These Terms do not designate an exclusive court or make a contractual choice of governing law. Applicable law and jurisdiction are determined by the relevant legal rules.

21. Events Outside Our Reasonable Control

Events outside our reasonable control may affect supply or delivery.

If an event materially affects your order, we will take reasonable steps to inform you, reduce its impact, and explain available options.

Such events do not remove any cancellation, refund, delivery, or other rights you have under applicable law. We will not retain payment for goods we cannot supply where a refund is due.

22. Changes to These Terms

We may update these Terms for future purchases to reflect changes in our services or legal requirements.

The version applicable when you place an order continues to govern that order unless a change is required by law or agreed with you.

For material changes affecting an ongoing subscription, we will provide advance notice and any cancellation opportunity or consent process required by law.

Changes do not override the subscription price protection in Section 6.7.

23. General Provisions

These Terms and the relevant purchase policies describe our agreement concerning the Site and your purchase. They do not exclude information, representations, or commitments that form part of your contract under applicable law.

If a provision is found unenforceable, the remaining provisions continue where they can fairly and lawfully operate without it.

A delay in exercising a right does not automatically mean that the right has been waived.

24. Contact

Brand: feelfem
Email: info@feelfem.com
Website: feelfem.com