Shipping Policy

Brand: feelfem
Last updated: 30 October 2026

1. Order Processing

All orders are processed within 1 business day, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed the following business day.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

2. Where We Ship From

We ship internationally from our fulfilment centre in China. All orders are sent with tracking.

We currently ship to the United Kingdom, Canada, Australia, and New Zealand.

3. Estimated Delivery Times

Delivery estimates begin after your order has been processed.

Destination	Estimated delivery time
United Kingdom	7–10 business days
Canada	7–10 business days
Australia	7–10 business days
New Zealand	7–10 business days

Business days are Monday to Friday, excluding public holidays.

These timeframes are estimates. Customs processing, carrier disruptions, and other unforeseen events may cause delays. Your statutory delivery and cancellation rights remain unaffected.

4. Shipping Costs

All prices and shipping charges are in US dollars (USD).

Order value	Standard shipping cost
Under $41 USD	$4.99 USD
$41 USD or more	FREE

These shipping rules apply to both one-time purchases and subscription orders, including renewals.

Shipping charges are disclosed before you complete your purchase. For subscriptions, any applicable shipping charge forms part of the disclosed recurring total.

There are no additional handling or service fees charged by feelfem. Any applicable charges imposed by customs authorities or carriers in connection with import clearance are addressed in Section 7.

5. Shipping Carriers

We primarily use YunExpress and partner carriers, depending on your destination.

Your parcel may be transferred to a local carrier for final delivery. Tracking details are provided by email after dispatch.

6. Order Tracking

Please allow 24–48 hours after dispatch for tracking information to become active in the carrier’s system.

If you have not received your tracking number within 3 business days of placing your order, contact info@feelfem.com with your order number.

7. Customs, Duties, and Import Taxes

Orders are shipped internationally and may be subject to customs clearance.

Any taxes collected by feelfem are shown at checkout. Unless expressly stated at checkout, our prices do not include import duties, import taxes, or clearance charges collected separately by customs authorities or carriers.

Where applicable law permits, these separately assessed import charges are the recipient’s responsibility. Any charges we are legally required to collect or pay remain our responsibility.

Customs requirements and charges vary by destination and order value. Contact your local customs authority for information relevant to your order.

Customs processing may affect delivery times. This does not remove any rights or remedies you have under applicable law.

8. Lost or Damaged Packages

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, contact info@feelfem.com with:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where reasonably possible.

Please report visible damage or incorrect items within 14 days of delivery so we can investigate promptly. This is a reporting request, not a limit on your statutory rights.

We offer a free replacement or a full refund, at your choice. Where a return is required, we cover the return shipping costs.

Lost packages

For our delivery investigation process, we treat a parcel as lost if:

• Tracking shows no movement for 21 consecutive days; or

• The carrier confirms that the parcel is lost.

Contact us if you believe your parcel is missing. We will investigate with the carrier and, if it is lost, offer a free replacement or a full refund, at your choice.

You do not need to wait 21 days to contact us. This investigation process does not delay or restrict any earlier remedy required by applicable law.

Further information is available in our Refunds & Cancellations Policy.

9. Incorrect Addresses and Undeliverable Packages

Please check your delivery address carefully before placing an order.

If you notice an error, contact info@feelfem.com within 12 hours of placing your order. We will try to correct the address before processing or dispatch. Changes may no longer be possible once the order is being processed.

If a parcel is returned to us because the address was incorrect or incomplete, or because delivery could not be completed, we will contact you to arrange either:

• Re-shipment to a confirmed delivery address at no additional shipping charge; or

• A refund in accordance with our Refunds & Cancellations Policy and applicable law.

Please respond to our request to confirm your address before we send a replacement shipment.

10. Delivery Delays

If your order has not arrived within the estimated delivery timeframe, contact info@feelfem.com so we can check its progress.

Delays may result from carrier disruption, customs processing, severe weather, high-demand periods, or address issues.

We will take reasonable steps to investigate and explain the available options. These circumstances do not automatically remove our responsibility for your order or limit any statutory cancellation, delivery, or refund rights.

11. Contact Us

For shipping enquiries, contact:

Brand: feelfem
Email: info@feelfem.com
Website: feelfem.com

We aim to respond within 24–48 hours. Please include your order number so we can locate your shipment.