Refunds & Cancellations Policy

1. Overview

We want you to be happy with your purchase from feelfem. This policy explains our voluntary 30-Day Money-Back Guarantee and how to request a return, refund, or cancellation.

Our guarantee covers eligible first orders containing unopened, sealed products. It is not a trial offer for opened or used products.

Nothing in this policy limits your statutory consumer rights. Where applicable law gives you additional rights, those rights take priority over our voluntary policy.

For assistance, contact info@feelfem.com or use the contact form on feelfem.com.

2. Our 30-Day Money-Back Guarantee

We offer a voluntary 30-Day Money-Back Guarantee on your first order, including your first subscription order.

To qualify:

• Contact us within 30 calendar days after your order is delivered.

• Products must be unopened, unused, and have their original safety seals fully intact.

• Bundles must be returned complete, with every included product unopened and sealed.

• Follow the return instructions provided by our team.

The 30-day period begins when you receive your order, not when you place it. You must submit your return request within this period; the returned parcel does not need to reach us within those same 30 days.

The guarantee covers the purchase price of eligible returned products. Return shipping is your responsibility unless the product is faulty, damaged, incorrect, or applicable law requires otherwise. Original delivery charges are addressed in Section 10.

Opened products

Our voluntary guarantee does not cover products whose safety seals have been broken or removed, including products opened to try them.

feelfem products are sealed dietary supplements. Please inspect your order before opening it if you are considering a change-of-mind return.

This restriction does not exclude claims for faulty, damaged, incorrect, or misdescribed products or any other rights provided by applicable law.

3. First Orders Only

Our voluntary guarantee applies to your first order only.

It does not cover:

• Second or subsequent orders.

• Subscription renewal orders.

• New orders placed after you have already received a refund under this guarantee.

Cancelling and later restarting a subscription does not make you eligible for another first-order guarantee.

These restrictions apply only to our voluntary guarantee, not to your statutory rights.

4. Your Statutory Rights

United Kingdom

Where the statutory right to cancel applies to your online purchase, you generally have 14 days after delivery to notify us that you wish to cancel, followed by a further 14 days to return the goods.

The statutory cancellation right may not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where the legal requirements for that exception are met.

For a valid statutory cancellation, we refund the applicable standard delivery charge. Any additional amount paid for an upgraded delivery service does not have to be refunded.

We make statutory cancellation refunds within the legally required period. Where permitted, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier.

Your separate rights concerning faulty, damaged, or misdescribed goods remain unaffected.

Australia

Your purchases are protected by applicable guarantees under Australian Consumer Law. Where those guarantees are not met, you may be entitled to a repair, replacement, refund, or other remedy, depending on the circumstances.

Our 30-day period, first-order restriction, and unopened-product condition do not limit those rights.

New Zealand

Where the Consumer Guarantees Act 1993 applies, you have rights if goods are not of acceptable quality, do not match their description, or are not fit for purpose. Depending on the circumstances, remedies may include repair, replacement, refund, or compensation.

Our voluntary guarantee does not replace or limit those rights.

Canada

Your purchases remain subject to applicable provincial, territorial, and federal consumer protection laws. Any mandatory cancellation, refund, or other consumer rights remain unaffected by this policy.

5. Faulty, Damaged, or Incorrect Products

If your order arrives faulty, damaged, or incorrect, contact us at info@feelfem.com.

Under our customer service policy, we offer either:

• A free replacement; or

• A full refund.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging where reasonably possible.

We ask you to report visible damage or incorrect items within 14 days of delivery so we can investigate promptly. This request does not impose a 14-day limit on your statutory rights, including for faults discovered later.

Where a return is required, we cover the return shipping costs. The unopened-product restriction does not apply to valid claims for faulty, damaged, or incorrect goods.

6. Lost Parcels

If your parcel is lost in transit, we offer a free replacement or a full refund, at your choice.

For our delivery investigation process, we treat a parcel as lost if:

• Tracking shows no movement for 21 consecutive days; or

• The carrier confirms that the parcel is lost.

Contact us so we can investigate with the carrier. This process does not restrict any earlier remedy you may have under applicable delivery or consumer law.

7. Incorrect Delivery Addresses

Please check your delivery address before placing an order.

If you notice an error, contact us within 12 hours of placing your order. We will try to update the address before processing or dispatch.

If a parcel cannot be delivered because you provided an incorrect or incomplete address, we will arrange a replacement or refund once the parcel is returned to us, subject to any applicable statutory rights.

8. Order and Subscription Cancellations

Cancelling an individual order

You can request cancellation within 12 hours of placing your order by emailing info@feelfem.com or using our contact form.

Include your order number and use the subject line “Cancel Order.”

After 12 hours, we cannot guarantee that we can stop or amend the order because processing may already have begun. If it has been dispatched, the applicable return process may be necessary. Your statutory cancellation rights remain unaffected.

Refusing delivery does not automatically cancel a subscription. Any deduction for return costs following a refused delivery will apply only where permitted by law.

Cancelling or managing a subscription

Subscriptions have no minimum term and no requirement to purchase a second delivery.

You can cancel, pause, skip a delivery, or change your plan through your customer account or by contacting info@feelfem.com.

Requests must be made at least 48 hours before your next scheduled renewal to stop or change that renewal. Requests made later may not stop an order that is already being processed. Contact us promptly and we will try to help.

For requests made by email, we aim to confirm cancellation within 24–48 hours. The time we receive your request determines whether it meets the notice period.

Cancelling your subscription stops future renewals; it does not automatically cancel an order already placed or trigger a refund for previous deliveries.

Your first subscription order may qualify for our 30-Day Money-Back Guarantee. Subscription renewals are excluded from that voluntary guarantee, and dispatched renewal orders are not eligible for voluntary change-of-mind refunds. Your statutory rights still apply.

Any free e-book included with your subscription is yours to keep after cancellation.

Further subscription details are set out in our separate Subscription Policy.

9. How to Request a Return

Step 1: Contact us

Email info@feelfem.com or use the contact form on feelfem.com.

Include:

• Your order number.

• The email address used for the order.

• The name on the order.

• The products you wish to return.

• The subject line “Return Request.”

For our voluntary guarantee, contact us within 30 days after delivery.

Step 2: Receive return instructions

Our team aims to respond within 24–48 hours with return instructions and the correct return address.

Please contact us before sending products back so we can identify and process your return. Our administrative authorisation process does not override any statutory right to cancel or return goods.

Step 3: Send the products back

Package the products securely and send them to the address provided by our team.

For voluntary guarantee returns, products must remain unopened and sealed. We recommend tracked shipping and keeping your proof of postage.

Step 4: Receive your refund

For approved voluntary guarantee returns, we issue the refund within 14 days after receiving and inspecting the returned products.

If a different deadline applies under consumer law, we follow that deadline.

10. Return Shipping and Original Delivery Charges

Situation	Who pays return shipping?
Change of mind under our voluntary guarantee	Customer
Faulty or damaged product	feelfem
Incorrect product supplied	feelfem

For lost parcels, you do not need to return goods you have not received.

Original shipping charges are generally not refundable under our voluntary change-of-mind guarantee. This does not apply where the refund is due to our error or where applicable law requires delivery charges to be refunded, including qualifying UK statutory cancellations.

11. Exclusions from the Voluntary Guarantee

Our voluntary guarantee does not cover:

• Opened or used products or products with broken or removed safety seals.

• Individual products from a bundle returned without the rest of the bundle.

• Free gifts or promotional items with no purchase price to refund.

• Subscription renewal orders.

• Repeat purchases.

• Return requests submitted more than 30 days after delivery.

These exclusions do not apply where they would restrict your statutory rights.

12. Allergies and Product Suitability

feelfem products are dietary supplements. Ingredient information is available on the relevant product pages.

Please review the ingredients before purchasing. If you have known allergies, take medication, are pregnant or breastfeeding, or have an existing medical condition, consult a qualified healthcare professional before use.

Personal preference regarding taste, smell, or capsule size does not, by itself, make a product faulty. Opened products are excluded from our voluntary change-of-mind guarantee.

This does not exclude rights arising from unsafe, faulty, mislabelled, or misdescribed products.

13. Customs and Import Charges

Where applicable and disclosed before purchase, customs duties, import taxes, and handling fees charged by local authorities are the recipient’s responsibility.

feelfem does not control charges collected directly by those authorities and cannot refund amounts it has not collected. You may be able to request reimbursement from the relevant authority for returned goods.

This does not limit any reimbursement obligation we have under applicable law.

14. Refund Processing Times

Stage	Timeframe
Response to a return request	Within 24–48 hours
Refund issued for an approved voluntary return	Within 14 days after receipt and inspection
Funds appearing in your account	Usually 3–10 business days after the refund is issued, depending on your payment provider

Mandatory legal deadlines take priority over these processing estimates.

Refunds are issued to the original payment method. If this is technically impossible, we will contact you to arrange an appropriate alternative consistent with applicable law.

15. Contact

For return, refund, or cancellation requests:

Email: info@feelfem.com
Website: feelfem.com